⌘K
Cash$0
All Systems Operational
Tue, Mar 1707:38 PM

Help & Support

Get assistance with your account and banking needs

Need urgent help?📞 1-800-HORIZON
🔍
💬

Live Chat

Chat with our AI assistant

24/7
📞

Phone Support

Call us anytime

24/7
📧

Email Support

Get help via email

1-2 business days
📅

Schedule Call

Book a call with an expert

Mon-Fri 9AM-5PM

Frequently Asked Questions

Account

How do I reset my password?

You can reset your password from the login page by clicking 'Forgot Password' or from your account settings.

How do I update my personal information?

Go to Settings > Profile to update your personal information.

What are the account requirements?

You need to be 18+ with a valid ID and Social Security number to open an account.

Transfers

How long do transfers take?

Internal transfers are instant. External transfers take 1-3 business days.

What are the transfer limits?

Daily limit is $100,000 for wire transfers and $10,000 for external transfers.

Are there transfer fees?

Internal transfers are free. Wire transfers have a $25 fee.

Security

How is my account protected?

We use 256-bit encryption, two-factor authentication, and FDIC insurance up to $250,000.

What should I do if I notice suspicious activity?

Contact us immediately at 1-800-HORIZON or lock your card in the app.

How do I enable two-factor authentication?

Go to Settings > Security and enable 2FA with your phone number.

Horizon Global Capital Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN: 204503). Registered in England and Wales (Company No. 09736582). Registered office: 79 High Street, Brentford, TW8 8AE.